Notice from digital ocean team:
We’ve confirmed the degraded network performance in our first update is due to a cable cut, which occurred at approximately 18:00 UTC, April 19. This cable is located just west of Singapore and impacts the cabling system connecting 17 countries from Singapore to Europe. Users can read more about the cable here: SEA-ME-WE 5 - Submarine Networks
We continue to monitor this situation and progress of the repair. Our Engineering team will also continue to tune for performance and alternate routes where possible, until the issue is resolved.
Investigating
Due to multiple simultaneous subsea fibre cuts between Europe and Asia, we are observing degraded performance for European customers attempting to reach DigitalOcean resources hosted in our Singapore (SGP1) region, and Asian customers attempting to reach DigitalOcean resources hosted in our Amsterdam (AMS2, AMS3), London (LON1), and Frankfurt (FRA1) regions.
Engineers are attempting to improve performance where possible, but as this issue is largely out of our control we do not expect a substantial improvement in performance until one of the fibre cuts is repaired.
We apologize for any inconvenience.
Posted 22 hours ago. Apr 20, 2024 - 12:10 UTC
The SEA-ME-WE 5 (SMW5) is a 20,000km submarine cable system connecting 17 countries through Points-of-Presence (POPs) from Singapore to the Middle East to France and Italy in Western Europe, with an initial system design capacity of 24 Tbps over 3 fiber pairs.
The SMW5 cable system has three fiber pairs between Singapore and Egypt, and four fiber pairs crossing Egypt to Europe.
The SEA-ME-WE 5 consortium consists of 19 leading telecom operators, including BSCCL, China Mobile International, China Telecom Global, China Unicom, Djibouti Telecom, Du, Myanmar Post and Telecom, Orange, Ooredoo, Telin, Saudi Telecom, SingTel, Sri Lanka Telecom, Telecom Italia Sparkle, Telecom Egypt, Telekom Malaysia, Telecom Yemen, Turk Telecom and Transworld. The SMW5 consortium signed the construction and maintenace agreement on March 7, 2014.
Alcatel-Lucent and NEC were awarded the SMW5 supply contracts, Alcatel-Lucent supplied the segments from Sri Lanka to France, while NEC supplied the Singapore to Sri Lanka segment.
The SMW5 cable system was ready for service on December 13, 2016.
In August 2019, the SMW5 cable system completed an ungrade with Ciena’s coherent 200G DWDM technology, increasing SMW5 system design capacity to 38Tbps.
