Occasionally, a member can’t access the latest vidchat or another member video, but can watch all the other videos fine.
What causes that? 99.9999% of the time, it’s an overactive security tool installed on the user’s system or in the user’s browser—intentionally or not. Security tools are notoriously prone to false positives, and it is essentially blocking something benign. Nothing substantive differentiates those videos technically except how new the latest one is.
Troubleshooting Steps for Your Device: When that problem occurs, of course we can’t know which tool on the member’s system is causing the issue, and our scope of support can’t extend to logging into the member’s device or computer and finding or troubleshooting it. However, on the Giza support page we have provided a guide for eliminating the influence of many 3rd party tools for testing purposes. It is marked “95% of issues solved by this”.
Specific security software: We don’t have information from users who have seen this issue as to which security software in particular may be involved because, to date, no user has shared such information. However, if such info accumulates and we start to see any one tool coming up again and again, we’ll take note of it.