We sometimes encounter a support issue where the member’s email address isn’t valid, has a typo, is obsolete, or has personally configured security that has everything set to ‘no’ and therefore doesn’t receive emails. In that case, password reset emails do not arrive, Support cannot respond to the support ticket (or does, and the email isn’t delivered), and there’s no effective way to verify the user, so Support cannot give out login credentials. This is why we routinely disable accounts if we detect a non-working or bouncing email address. We can’t support accounts that we can’t support. If there’s a chance that your email address in your account is obsolete, non-working, fake, or simply doesn’t receive our emails, we’d encourage you to fix it. Otherwise, when the inevitable occurs, we can’t really help. Cheers!